Frequently Asked Questions

Orders ship Monday through Saturday, excluding holidays.

Each Paws of Us bandana is handmade one at a time, which is why production takes several days before shipping.

Non-personalized orders typically ship within 5 to 10 business days.

Personalized items require additional time. Please allow an extra 3 to 5 business days for personalization before your order ships.

If your order includes personalized items, the entire order will ship together once personalization is complete.

Expedited shipping affects transit time only. It does not shorten personalization or production time.

Delivery timing may vary based on location and USPS transit schedules.

All orders ship within the United States via USPS. Shipping options and rates are shown at checkout.

Yes. Once your order ships, you will receive a confirmation email with tracking details. Tracking updates may take up to 24 hours to appear.

Delivery times depend on USPS transit schedules. We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.

Please double check your shipping address before placing your order. We are not responsible for packages shipped to an incorrect address provided at checkout. Additional shipping fees may apply if an order must be resent.

Not at this time.

Yes. Paws of Us bandanas make thoughtful gifts for dog and cat lovers. Orders are packaged with care and can include a personalized message if you are sending a bandana to someone special.

Because our bandanas are handmade and often personalized, we do not accept returns or exchanges unless there is a defect with your order. If you received a damaged or defective item, please contact us within 7 days of delivery so we can help make it right.

If your order arrives damaged or defective, please email us within 7 days of delivery with a photo of the issue. We will review your request and work quickly to make it right.

You can reach us by emailing hello@pawsofus.com or by using the Contact page on our website. We are always happy to help.

Our bandanas are handmade in coastal Maine and the Pocono Mountains of Pennsylvania. Each piece is cut, sewn, and finished one at a time with care.

We use 100% cotton for a soft and comfortable fit.

Pattern placement varies because each bandana is handmade one at a time. You will receive the same fabric, but the exact layout of the pattern may differ slightly.

These small variations make every bandana unique.

Our bandanas are made from 100% cotton. Hand washing and laying flat to dry helps maintain the bandana’s shape and size.

Hand wash in cool or warm water using dish soap or laundry detergent. Lay flat to dry to help keep the bandana’s shape. Iron on low if needed.

For personalized styles, avoid ironing directly over the vinyl design.

All bandanas are limited edition. Once a design sells out, it will not return.

How do Paws of Us limited edition releases work?

Each bandana design is released in a limited run of 300 total pieces. Every bandana is made individually and counts toward that final limit.

Each release includes three versions.

• 100 Tie-On Dog Bandanas
• 100 Slip-On Dog Bandanas
• 100 Cat Bandanas

Once all 300 bandanas are adopted, the design is officially retired and added to our Retired Collection.

Yes. We create bandanas for both dogs and cats.

Dog bandanas are available in Tie-On and Slip-On styles. Cat bandanas are designed as Slip-On styles that slide over your cat’s collar.

Tie-On bandanas wrap around your dog’s neck and tie for an adjustable, comfortable fit.

Slip-On bandanas slide over your pet’s collar and are not meant to be tied. They stay secure with the collar.

Slip-On bandanas are designed to slide over your pet’s existing collar for a secure and comfortable fit. Tie-On bandanas wrap around your dog’s neck and do not require a collar.

You can find detailed sizing guides on our product pages and in our dedicated sizing guides.

If you are between sizes or unsure which size to choose, the larger size often provides a more comfortable fit.

Yes. You can personalize your bandana with your pet’s name, initials, or a short saying.

We use high quality heat transfer vinyl to add your pet’s name or message. It creates a clean, bright look that lasts with proper care.

To maintain the design, avoid ironing directly over the vinyl and follow the care instructions included with your bandana.

Vinyl color options vary by product.

Dog and Cat Bandanas

White, Black, Dark Red, Dark Sea Green, Navy, Golden Rod, and Silver.

Dog Hoodies

White, Dark Sea Green, Gray, and Navy.

Personalization visibility can vary by design. Some patterns are busier or darker, which can make personalization more subtle.

For light fabrics, darker colors like Black, Navy, Dark Red, or Dark Sea Green usually offer the best contrast. For dark fabrics, lighter colors like White, Golden Rod, or Silver tend to stand out more.

Yes. Personalized names must be 9 characters or less so the lettering fits cleanly on the bandana design.

Shorter names usually appear larger and easier to read.

Yes. A preview appears when you enter your pet’s name so you can see how the personalization will look on the bandana.

The preview is a visual guide. Placement may vary slightly due to the handmade process.

Your final bandana will be created using fabric chosen to match the theme you shared.

Yes. Our dog hoodies can be personalized with your pet’s name, an icon, or both.

You can choose:

• Pet’s Name + Icon
• Pet’s Name Only
• Icon Only

Personalization is applied by hand using heat transfer vinyl.

Yes. Names must be 12 characters or less and will be applied exactly as entered, including capitalization.

Yes. When you enter your pet’s name and personalization options, a preview will appear showing how the design will look on the hoodie.

The preview is a visual guide. Final placement may vary slightly due to the handmade process.

Our dog hoodies are available in sizes XS through 3XL and use a weight-based sizing guide to help you choose the best fit.

Weight is a starting point, not a guarantee. Dogs with broader chests, muscular builds, or thicker coats may need to size up for a comfortable fit.

If your dog is between sizes or you are unsure which size to choose, sizing up is usually the most comfortable option. For full sizing details, please refer to the Fit and Sizing section on the product page.

Yes. Our dog hoodies include a small opening at the neck to allow easy leash attachment when using a collar.

Custom bandanas are one of a kind pieces created just for your pet. Tell us your idea, from pizza to plaid, sunflowers to forest trails, or anything you imagine, and we will create a bandana inspired by your request.

We choose the fabric that best matches your theme and design the bandana around it.

At this time we do not accept customer supplied fabric. Custom bandanas are designed around the theme you share, and we select the fabric that best matches your idea.

The Shared Seasons Dog Bandana Bundle and Shared Seasons Cat Bandana Bundle include a curated set of six bandanas designed to be worn throughout the year. Each bundle includes five seasonal bandanas plus one free signature bandana.

For a safe and comfortable fit, there should be enough room to slide two fingers easily between the bandana and your dog’s neck.

Always supervise your dog while wearing a bandana and remove it before sleep or active play. Bandanas are not intended for unsupervised use. Please always keep your dog’s comfort and safety in mind.

For your cat’s safety, bandanas should only be worn with a breakaway collar. Always supervise your cat while wearing a bandana and remove before sleep or active play.

Bandanas are not intended for unsupervised use. Please always keep your cat’s comfort and safety in mind.

The Shared Love Project is our ongoing program that helps support animal shelters and rescues across the United States. Through this program, Paws of Us donates food and essential supplies to pets waiting for their forever families.

We work with select retail partners and special projects. If you are interested in carrying Paws of Us products, please contact us through our Contact page or email hello@pawsofus.com.